Policies

• Scheduling & General Expectations

• The preferred method of contact is through text as calls can disrupt the grooming process.
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• After initial appointment clients are expected to re-book at either 4, 6, or 8 week intervals.
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• If latchkey, please keep dog contained in an accessible area for easy retrieval.
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• Dogs should be potty walked prior to arrival time.
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• In the event your standing appointment needs to be changed, you will likely need to wait until your next scheduled appointment. I try my best to accommodate, but due to the number of standing appointments and their locations/time constraints, I cannot adjust schedules easily. Missing your appointment will disrupt your pet’s upkeep and result in an additional charge at your next scheduled appointment. 
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Cancellation

• If an appointment is canceled with less than 24 hours notice, the client will be subject to 50% of the grooming charge.
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• If the groomer arrives and the client is not home / the groomer does not have access to the pet at the time of the appointment you will be charged 100% of the cost of the visit, which must be paid in full prior to next appointment.
• Fees apply to returned checks.
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• $10/day late fee for any payments past due after day of service.
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• Appointments may be canceled and rescheduled by groomer based on severe weather conditions.
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• Weather / Safety

• All walkways and driveways must be cleared of snow and ice prior to scheduled appointment.
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• Any icy areas that cannot be cleared must be treated with salt to ensure safe walking for pets as well as myself.
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• 24 hours notice is expected if you cannot clear your driveway or walkways prior to your scheduled appointment.
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  *Failure to provide 24 hours notice – please refer to cancellation policy above.